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Don’t let a jam-packed fridge spoil a week’s worth of meals, or allow the strong smell of leftover onions from yesterday’s barbecue transfer onto everything else. Jones said she had repairmen come out two separate times to fix the problem while the fridge was still under warranty. "My kids do sports, I'm a parent of teenagers - I need ice!". Within a few months of our 5-year warranty ending the french door style fridge started to freeze up in the back, causing the fan to stop working properly and the fridge to stop cooling. Hundreds of Central Florida families are fed up with their Samsung refrigerators and are turning to social media to share their frustrations, and despite all the problems, there is no recall insight. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. $500 later, I still had a buzzing refrigerator. Even though they took the door off, the delivery service still managed to put eight dents in the door - too easy to dent. Lisa Heilman, of Sanford, can relate. Horrible Product, Horrible Service. You can find contact details for Samsung above.. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns … I ignored all the bad reviews as I so wanted this fridge to work out, … "In the event that the Samsung appliance malfunctions, contact Samsung," the spokesperson said. See reviews below to learn more or submit your own review. Heilman says she's surprised there isn't a recall on these ice makers. I have had this Samsung refrigerator (model RF266AERS) for at least 10 years. In addition to the social media complaints, there is also a class-action lawsuit filed in 2017 involving ice maker issues for certain Samsung French door refrigerators. Fortunately, Samsung claims its range of refrigerators contains a few fresh features to prevent these things from happening. Find answers to service and warranty questions or how to contact Support. (Our 22 year old Kenmore at the family cabin is still as quiet as the morning dawn.) 3 The following Samsung Refrigerator models were awarded the U.S. Environmental Protection Agency’s 2020 ENERGY STAR Emerging Technology Award: F27T5201, RF27T5241, … Models with luxury features can be pricey, but many customers think the extra cost is worth the convenience the options provide. It has been one of my best investments. I have two teenage boys that eat a lot so the fridge is large enough to hold a lot of food and large freezer. We are not rough on our appliances. "I'm really glad I reached out," Heilman said. Whirlpool refrigerators continue to get particularly high marks for their reliability and … The reason why I gave it 4 stars instead of 5 is because the ice maker cube chute on the left door of the refrigerator limits the amount of space on the shelves inside of the door. I also called the number I was contacted from and was told to press #1 for a call back due to high call volume. "If the company is unwilling to remedy the issue, file a complaint with our division of consumer services either by phone 1-800-HELP-FLA (435-7352) or online at https://www.fdacs.gov/Contact-Us/File-a-Complaint/ where we offer mediation assistance.". Also, the product is quite spacious and well organized. Initial Samsung complaints should be directed to their team directly. Very well designed to use every cubic inch space that’s available. It's 2 months since I complained about my fridge. You can find contact details for Samsung above. Worst customer service I have ever experienced by far. This company is not yet accredited. We should have been told that the Samsung model we have runs loud and it cannot be fixed. Samsung is a Korean company that was founded in 1938 and entered the electronics market in the 1960s. That was my criteria for choosing this one. "There's no way for the ice to come out, the whole thing is completely frozen," said Heilman. Companies pay us to be accredited or when you click a link, call a number or fill a form on our site. Updated on 12/22/2020: After several complaints some guy from Samsung head office contacted me yesterday and assured me that my refrigerator will be repaired by the end of the day! Also, the product is quite spacious and well organized. She showed News 6 how she has to store extra bags of ice in a back freezer in the garage for when company comes calling. I needed a 24 inch deep refrigerator and this was just right. ft. Large Capacity 3-Door French Door Refrigerator with External Water & Ice Dispenser - Fingerprint Resistant Stainless Steel. Currently, Samsung does not have a recall in place for any of its refrigerator models when it comes to the ice maker issue. Also, Controls are Digital, to be honest they work great but I have never touched them. The manufacturer’s warranty for all other issues is two years from the original purchase date. It is a large capacity fridge. Samsung makes smart vacuums, laundry appliances and kitchen appliances, including refrigerators. Usig protection plan and given the run around. The Samsung 415 L 4 Star Frost-free Double Door Refrigerator comes with a great review. Samsung provides a one-year limited warranty on the entire refrigerator, with a five-year warranty covering labor on the digital inverter compressor, and 10 years on the parts. Written by Mark Brezinski. Consumer Reports has honest ratings and reviews on refrigerators from the unbiased experts you can trust. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Samsung Customer Service. Read helpful reviews from our customers. Looking for the best refrigerator? The best part is if you have a problem, you call a number and a technician tells you what to do. "It would usually take me a good half-hour to hour to do this," Heilman said. She says she has the same problem with the Samsung stainless steel French door refrigerator she and her husband bought in 2014. "And it's completely shocking that nothing is being done about this. While it lacks a few convenient features like an ice dispenser in the door, it also has fewer … Where other companies focus developing the latest in spill proof shelving, Samsung seamlessly blends together durable technology with a feature set that you never realized you needed. Samsung refrigerators are built to last and come in a variety of sizes, styles and colors. One of the best refrigerators money can buy. The freezer bins have cracked at the joints. Ft. French-Door Refrigerator - Stainless steel. Counter Depth 4-Door Flex Refrigerator with Family Hub RF22K9581SG/AA This Jetson-like appliance is pricey, but offers innovate tech that transforms your fridge. How do you troubleshoot a Samsung refrigerator? I called Samsung and was informed the only thing they could offer was their authorized repair service to come out to our seasonal Minnesota townhome and fix it as it is out of warranty. Samsung Refrigerators Review. I had to hire a plumber to run a water line to the refrigerator and connect it. "You can see it's not making ice now because that's been in there since last night," Jones said. She says she paid more than $3,000 and started having problems with it during the first month of ownership. this refrigerator was not functioning from 04.07.2007 and a complaint was lodged with the dealer on the same day. Samsung is statistically one of the most reliable products sold. Unsubscribe at any time. The first Unique Services Tech should have told me our refrigerator model runs loud and we cannot fix it. Read helpful reviews from our customers. Lisa Heilman's Samsung refrigerator in Sanford, Fla. (Image: WKMG), there is a Facebook group of more than 6,400 members, is also a class-action lawsuit filed in 2017, https://www.fdacs.gov/Contact-Us/File-a-Complaint/. "There's Miami, Ohio, Texas, California, Illinois. “Repair” efforts and eventual refund took months - leaving me, a pregnant mom and my family, without properly refrigerated food … I ordered the model without an ice maker, they shipped it to me anyway despite my attempt to stop it, which they ignored (customer service in the US is impossible to contact - they switched me to Indonesia (sic)! Find answers to service and warranty questions or how to contact Support. It is known for creating quality electronics from mobile phones and TVs to large home appliances and is listed as one of the best luxury appliance brands worldwide. Samsung refrigerators are sleek and spacious and offer top technology features and ENERGY STAR certification. It is easy to clean both inside and out. Samsung Uk Promo - scam mail! This reporter called and emailed Samsung corporate to see if it would do anything about the Jones and Heilman complaints. Samsung 22 cu. Best Buy has honest and unbiased customer reviews for Samsung - 21.8 Cu. I have never had to get it repaired, so I never had to use the warranty. While we have reviewed many Samsung refrigerators, we felt that it would be easiest to narrow down your selection to make this difficult choice more than a bit easier. You can troubleshoot any issue with your Samsung refrigerator through the “Remote Support” or … "It seems so petty, it's just an ice maker. But looking back now was cheap considering the longevity of my refrigerator. A representative with an Orlando-area Lowe's store confirmed they are aware of the complaints but are still selling Samsung refrigerators since the store still has a contract with the company. The freezer is huge and has a light in it. After three days a service mechanic from samsung checked the fridge and found that the compressor was not functioning. I've had the refrigerator for over 5 years and it has been good. Samsung Refrigerators - Main Categories. If a customer encounters any problem with their product or service," a Samsung spokesperson said in a statement, "we encourage them to reach out to us directly at 1-800-SAMSUNG so we can provide assistance.". If the refrigerator’s functions suit your needs and the price is right for your budget, we recommend choosing a Samsung refrigerator. Out of 41 customer reviews of the Samsung RF4289HARS model, 27 reviewers gave two out of five stars or less. ²When compared to Samsung 3-Door model RF262BEAEwith 25.1 cu. Initial Samsung complaints should be directed to their team directly. So now for 5 days we are without a refrigerator!!! I am appalled by them as a company and cannot believe that they would treat their customers so poorly. The Samsung Refrigerator temperature display blinks when the refrigerator has an ultra-high temperature (above 59 degrees Fahrenheit) that needs to cool down. I’ve had my fridge for about 8 years and so far have not had any major problems with the fridge. The fridge is a 4 door bottom freezer. Read helpful reviews from our customers. I really like the slide and reach shelf for deli type items - very convenient. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. Samsung refrigerators are sold at major retailers including Home Depot, Best Buy, Sears Outlet and Lowe's stores, as well as at several other websites and brick and mortar stores that advertise Samsung refrigerators for sale online. Off all the ice collecting around the ice maker these reviews about refrigerator... A recall in place for any of its refrigerator models when it comes the! Refrigerator models when it comes to the ice maker issue Florida agency they! It a 10 that I have purchased this particular Samsung refrigerator ( RF266AERS... Petty, it should be fully operational for a French door refrigerator reviews are first. 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